My Account FAQ’s
Get answers to common questions about managing your account, including updating information, tracking orders, and handling payments.
Managing your account is straightforward with the tools and resources we provide. Whether you need to update your email or credit card information, track the status of your orders, or cancel an order, you’ll find everything you need within your account dashboard. We also offer convenient payment options, accept all major credit cards, and provide clear guidelines to help ensure a smooth and hassle-free experience.
FAQs
If your shipping or billing address is in the United States or Canada, you can update it online from your account settings.
For all other countries, please contact us or submit an update request from your account settings to change your shipping or billing address.
Yes. Once logged in, click on “Account Settings.” There you will find a link to update your email address. This is the email address where all order confirmations and email correspondence will be sent.
Yes. Once logged in, click on “Account Settings”. There you will find a link to update your credit card.
Once logged in, there is a list of recent orders on the right. There it will provide you with the most up to date status of your order. Click on the order number to see all of the tracking information. For tracking while on the go, download the WHCC iPhone App.
Once logged in, click on the order number you need to cancel under “Recent Orders” on the right of the screen. Then, you’ll see an Order Cancellation Form on the left. The Order Cancellation Form will let you know if you are able to cancel your order or if it’s too late to cancel your order (if we already started working on it).
We accept MasterCard, Visa, American Express, and Discover. Each order is charged to your credit card at the time it is completed and shipped.
No. But we do have a $18 minimum requirement per order. If your order does not reach $18, we will charge you a minimum order charge to make your order $18.